Shipping & Returns
We ship globally, please be reminded for this reason to always write up your full details for the address including telephone number.
Our courier unfortunately does not accept PO Boxes.
Shipment time can vary from 2-3 day for major cities up to 4-5 working days for remote locations. The tracking ID provided at the moment of shipping will give you a more specific time frame. Shipping rate will depend on weight and distances.
You can return your items by letting Acorn know within 7 working days starting from the delivery date. Return generates a 100% product(s) cost refund.
If the product(s) is missing or faulty, we will also refund the returning delivery costs. The refund can be settled through bank transfer or PayPal.
Please let us know the payment period you prefer by contacting firstname.lastname@example.org. Partial returns will correspond to partial refunds.
The returned product(s) must be in their original conditions and properly packed, possibly in their original packaging. If the original packaging is broken or not available, you must use an appropriate alternative package for the return of the product.