Frequently Asked Questions



  • How do I replace the light bulb?
    Please view the video below for Luna 15cm and 20cm

    Please view the video below for Luna 30cm, 40cm, 50cm, and 60cm 
    Please note that the light bulb that you might want to purchase later on will need to fit through the lid opening. Ensure while purchasing the new light's glass bulb width does not exceed the following measurement.
    LUNA I (15cm), S (20cm): 5cm /1.97"
    LUNA II (30cm), LUNA III (40cm), LUNA XL (50cm), LUNA IV (60cm) : 9cm / 3.5"

  • What if I lose my manual?
    LUNA MINI (8cm) download it here
    LUNA I (15cm), S (20cm) download it here
    LUNA II (30cm), LUNA III (40cm), LUNA XL (50cm), LUNA IV (60cm) download it here

  • What kind of plug does LUNA have?
    Type A plug (North and Central America, China, Japan and Taiwan).
    You won't need any adapter for the voltage but you will need a plug converter.

  • How can I place an order? 
    Placing an order is super easy! You can purchase here, Facebook or via E-mail. You will be able to set your billing and delivery information and decide which payment method fits better your decision. We currently accept bank transfer or PayPal. After having accepted the terms and conditions you can finalize your order and receive the email confirmation of your products.

  • How can I check the order status?
    Simply write us an e-mail or a message and we will personally inform you of the status of your order.